At Livza Foods, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us through our website, store, or any other means.

1. Information We Collect

We collect and store personal information that you voluntarily provide when you use our services. This may include:

• Contact Information: Name, phone number, email address, and physical address.
• Order Information: Details about your orders, such as the products purchased, delivery address, and payment method.
• Communication Details: Records of any communication between you and Livza Foods through phone, WhatsApp, email, or customer service channels.
• Payment Information: Payment details such as credit/debit card information or UPI transaction data, which are collected through secure payment gateways.
• Website Usage: Information collected through cookies and similar tracking technologies (e.g., IP address, browser type, and browsing patterns).

2. How We Use Your Information

We use the information collected to provide you with our products and services, as well as to improve your overall experience with Livza Foods. Specifically, we use your data to:

• Process Orders: Manage your purchases, payments, and deliveries.
• Customer Support: Respond to your queries, complaints, or service requests.
• Communication: Send you updates regarding your orders, promotions, and other important information related to our products.
• Improve Our Services: Analyze customer feedback, usage trends, and website performance to improve our offerings.
• Marketing: Send promotional offers and marketing messages (if you have opted to receive such communications).

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, delivery services, and IT support. These parties are bound by confidentiality agreements and only use your information to perform the specific services they provide.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement or government agencies).
• Business Transfers: In the event of a merger, acquisition, or sale of Livza Foods, your information may be transferred as part of the business transaction.

4. Data Security

We take the security of your personal information seriously. Livza Foods implements appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights

As a customer, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request to correct any inaccuracies in your personal information.
• Deletion: You can request the deletion of your personal data if it is no longer needed for the purposes for which it was collected.
• Marketing Preferences: You can opt out of receiving marketing communications at any time by contacting us or using the "unsubscribe" link provided in emails.

To exercise any of these rights, please contact us at livzafoods@gmail.com or via WhatsApp at +91 7909118122.

6. Cookies and Tracking Technologies

Livza Foods may use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files that are placed on your device to help us improve the functionality of our website and understand how users interact with our services. You can control your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Livza Foods. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under the age of 18, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy

Livza Foods reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes by posting an updated version on our website. Your continued use of our services after any changes to this policy constitutes acceptance of those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

• WhatsApp: +91 7909118122
• Phone: +91 9747118122
• Email: livzafoods@gmail.com